Privacy Policy

Privacy Policy

Collecting Personal Information

When you visit the Site, we gather certain details about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more details on what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information

Purpose of collection: to provide customer support. Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

According to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful grounds:

Retention

When you place an order on the Site, we retain your Personal Information for our records unless and until you request its deletion. For more details on your right to erasure, please refer to the ‘Your Rights’ section below.

Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) that has a legal or significant effect on you.

We do not engage in fully automated decision-making that has a legal or significant impact using customer data.

Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Services involving automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist lasts for a few hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist lasts for a few days.

Your Rights

GDPR

If you are an EEA resident, you have the right to access the Personal Information we hold about you, transfer it to a new service, and request that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us using the information below.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide insights into how people use the website, such as whether it is their first visit or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to deliver our services.

Contact

For more details about our privacy practices, if you have any questions, or if you wish to file a complaint, please reach out to us via email at support@upstep-your-height.com or by mail using the contact information provided below:

Email: support@upstep-your-height.com

If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority.

We respect your privacy and the information you consent to share with us for our SMS marketing service. This information is used to send you text notifications (such as order updates and abandoned checkout reminders), marketing offers via text, and transactional messages, including review requests.

Our website uses cookies to track items you add to your shopping cart, including when you abandon your checkout. This information helps us determine when to send you cart reminder messages via SMS.

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. You also agree to have this currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). This ensures that the selected currency remains consistent as you browse our website, allowing prices to be displayed in your local currency.

We respect your privacy and the information you consent to share with us for our SMS marketing service. This information is used to send you text notifications (such as order updates and abandoned checkout reminders), marketing offers via text, and transactional messages, including review requests. Opt-in data and consent for text messaging will only be shared with our messaging partners to enable and operate our text messaging program.

Opt-in data and consent for text messaging will only be shared with our messaging partners to enable and operate our text messaging program.

Our website uses cookies to track items you add to your shopping cart, including when you abandon your checkout. This information helps us determine when to send you cart reminder messages via SMS.

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